Car Transport and Shipping Questions and Answers
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When a customer calls to book a job we have noticed they are full of questions regarding their car transport. We understand completely the doubts they have and try to address them as best we can. However, we've noticed some questions repeat in each customer and we have decided to provide the answer to some so that our customers are better prepared when it comes to booking the service.
What is a door to door car transport?
Door to Door car transport is a service provided to pick up and deliver the vehicles at the exact locations provided by customer. They don't have to drop off car at a terminal or pick it from one either, the driver will come to you. However, there are some locations that are not accessible fro driver, such as gated communities, narrow streets or streets covered by trees. In such cases driver will meet you at more open area the closest to you as possible in order to pick up or drop off the car. Can I have stuff in the car when I ship my car nationwide? Different companies have different policies regarding this issue. DOT (Department of Transportation) has regulations that allow only up to 75 lbs of soft good in the trunk of the car, as these items add weight to the car in the hauler its self. Weight limits cannot surpass or driver will be fined and will have to remove this car from the carrier. Some companies allow these limitations, some will not allow you to carry anything to avoid mishaps. Check with your agent what are their policies regarding taking items in the car. How long does it take for my car to arrive to it's final destination? Delivery times purely depend on the road conditions and what happens along the road. Drivers provide an estimate of when car will be delivered, however if any issue occurs along the way such as a flat tire, delay from any pick up or delivery, this will cause delays in his whole schedule. The way delivery times are calculated base on a 400-500 miles per day trip. This equals to approximately 8 hours driving, which is regulated by the DOT. If the mile distance is 1500 mi, you can estimate delivery times within 3 days. How do I pay for the car transport service? Car Transport now a days offers many possibilities when it comes to paying, however, it is always recommended you pay driver only after he delivers car to ensure proper delivery. Usually how its works is that customer gives an initial deposit to secure his spot on the carrier and the remaining balance is given to driver upon delivery with a check, money order or cashiers check. It is also possible to pay upfront the full amount, or even pay full amount upon delivery. What does 1st available date for pick up or for delivery mean? This is one of the most important details when booking a transport, especially if the car your are shipping is at an auction, a dealer or you are buying from a private owner. The first available pickup or delivery date refers to first day the car is ready and clear to go. If you provide a date and driver is there to take car and for some reason, payments haven't been cleared at the dealer or pickup location doesn't have the car ready, this will incur in cancellation and dry run fees to you the customer. As well as during drop off, if contact is not ready to receive the car on date provided and driver is there, he will have to leave car at a storage or take it with him to his next delivery. This will cause storage fees and extra fess for the driver to come back to deliver. Is my car insured once the car transporter picked it up? Every car transporter offers full insurance to your car in case of any loss or damage along the way. Each driver, before booked, provides updated insurance certificates and paperwork in order to become a possible candidate to do the job. once we have dispatched the job to the driver, the customer will receive the certificate of insurance to keep in his records. How much does it cost to ship a car? Shipping a car is a very common service and can be very cost effective if done properly and with enough time in advance. Unfortunately there are no set prices as to what it would cost to ship a car as the price depends on a few factors. Distance, type of car, type of carrier, flexibility and whether a car is operable or not. The larger the distance the higher the cost, as well as the nigger the vehicle. ASAP requests also require a higher fee in order to bump up the possibilities of having a carrier picking up the car. Can I ship a car that is inoperable? Yes. Car transport services can ship any type of car whether it is operating or not, simply make sure that when you book your transport service you advise the agent of what is the condition of the car, this way they can arrange the proper equipment in order to mount the car on the carrier. If drivers reach the pickup location and they need equipment not available to them at the moment due to incomplete details from your part may cause in extra fees or a cancellation. How do I receive my car if I don't have a delivery address set yet? Car Transport services offer many options when it comes to the pickup as well as the delivery. Although most carriers offer a door-to-door service, some customer may not have this option available as they may be leaving the country, moving or simply don't have an address set up yet. When this occurs carriers may drop of the car at secure terminals where cars are stored until customer can pickup the car. This may have an extra charge, however it will facilitate the transport for these scenarios. How far in advance do I have to book a transport service? It is always recommended you start shopping for transport quotes as soon as 2 - 3 weeks in advance to your actual shipping date, this way you can prepare with enough time for any inconvenient. In the case your buying a car this will allow enough time for all paperwork to be done before the pickup. Once you decide on your shipping company it is best you book your service at least 1 week before the first available date. |
Have a question and can't find answers here, feel free to call us at 202-743-6990
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